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Trinity Health RN Manager-Family Medicine Center in Syracuse, New York

Employment Type:Full timeShift:Day Shift


Mission Statement :

We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.


To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values:

In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.

JOB SUMMARY: Implement, support, and maintain the mission of St. Joseph’s Physicians: To deliver quality, accessible healthcare with compassion and service excellence. Performs a variety of tasks to assist providers and clinical staff in rendering quality healthcare.


  • Responsible for the understanding and implementation of all nursing procedures, manuals, office policies, and protocols.

  • Ensure the clinical staff acquires appropriate support and training to apply the best skills and knowledge to the job.

  • Ensures clinical staff is up to date with CPR, OSHA, licensing and blood borne pathogen training.

  • Responsible for the implementation and enforcement of HIPAA and OSHA guidelines throughout the clinical areas.

  • Responsible for hiring and coordinating the orientation of new clinical employees. Maintains orientation guidelines to reflect current trends.

  • Works in collaboration with Physician Enterprise nursing leadership in creating policies and procedures.

  • Demonstrates the ability to be a “working manager” and to handle problems in the clinical area when they arise. Work side-by-side with staff a minimum of 2 days per week.

  • Demonstrates the ability to maintain all equipment in accordance with manufacturer’s specifications and office policies and procedures.

  • Coordinates with the Nurse Manger and Clinical Operations administration to control costs of the staffing and supply budget.

  • Oversees the nursing staff payroll. Works in collaboration with the administration to develop innovative cost controls in the payroll budget.

  • Completes all nursing evaluations on a yearly basis.

  • Responsible for the disciplinary action and termination of nursing employees.

  • Supervise assistant nurse manager and coordinators.

  • Function as a SJLinked Subject Matter Expert (SME)/Super User.

  • Attends organizational management meetings.

  • Organizes and leads monthly clinical staff meetings. More frequent as needed.

  • Encourages staff to attend yearly organizational activities.

  • Encourages communication between staff and management ensuring a team approach.

  • Participates in team meetings and offers feedback to/from staff and providers.

  • Maintains regular, open dialogue with the Director of Clinical Operations, keeping him/her informed of all phases of the clinical areas.

  • Demonstrate the ability to manage the clinical services within a high volume primary care setting.

  • Understands the Physician Enterprise Strategic Initiatives and Goals and incorporate them within the practices.

  • Develops a supportive and positive work environment.

  • Maintain a safe, clean, and neat environment for patients and personnel.

  • Demonstrate adaptability and accept change in a positive manner.

  • Readily assists other staff members upon completion of assigned duties.

  • Responsible for keeping up to date on corporate communications such as email and internal network such as the Pulse, SJEN, etc.

  • Responsible for completing and maintaining all required training relative to job function.

  • Maintains a professional and positive attitude and demonstrate a supportive and understanding behavior when in contact with providers, employees, and patients.

  • Acts as a role model to all employees.

  • Arrive in the designated work area at the assigned time in appropriate attire prepared to work.

  • Understands and exemplifies a strong adherence to professional code of conduct, departmental policies and procedures.

  • Follow all policies and procedures mandated by St. Joseph’s Physicians and the governing bodies regarding HIPAA and OSHA.

  • Abide by the policies and procedures set forth in the St. Joseph’s Physicians employee handbook.

  • Perform duties and assist providers as part of the practice care team. Take part in daily team huddles and/or other periodic team meetings to facilitate communications and enhance positive patient experiences and quality delivery of care.

  • Participate in quality improvement initiatives as part of the practice care team.

  • Insure job functions align with office policies and procedures and patient-centered medical home standards.

  • Perform other duties and responsibilities as required or requested.


  • Knowledge of practice management systems

  • Knowledge of office workflows and interoperability

  • Demonstrated ability to work independently and as a team

  • Ability to work well under pressure and within tight timelines

  • Ability to multitask and adapt to shifting priorities

  • Maintain high degree of discretion when dealing with confidential information

  • Detail oriented

  • Self-motivated

  • Respectful, clear communication

  • Provide quality, patient-centered care


  • RN with 3 or more years experience

  • Previous management experience

  • Computer skills in Excel and Word

  • BSN preferred


  • Light work – standing, walking, sitting, bending, twisting, squatting, and reaching. Some lifting required.

  • Will require ability to stand, sit, bend, twist, squat, and reach. Some lifting required.


  • Category I – Duties performed routinely require exposure to blood, body fluid and tissue.

    Trinity Health's Commitment to Diversity and Inclusion Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.