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Animal Care Centers of NYC Admissions Counselor in The Bronx, New York

Admissions Counselor

Summary

The Admissions Counselor is a key member of the ACC team, ensuring that animals entering our centers are set up for the best possible outcomes from the very first interaction. By providing safe, supportive environments free of judgement, the Admissions Counselor allows owners and finders of animals to seek assistance without fear or embarrassment. The Admissions Counselor spends time with each client working to understand the true nature of the situation and provides appropriate resources ranging from surrender prevention options, alternatives to shelter relinquishment, and acceptance of the animal into our programs. ACC never turns away an animal, but we do seek to work collaboratively with each client to ensure their animal has the best opportunities provided to them. For animals entering the centers, the Admissions Counselor helps determine placement pathways by documenting key information about the animal’s history, known behavior, and habits. They take great, flattering photos of each pet, and communicate with a variety of departments to ensure everyone has what they need to help our animals succeed.

Responsibilities

Client Counseling (50%)

  • Assist the general public in the admittance of animals through comprehensive interviews and completion of all necessary paperwork.

  • Conduct relinquishment interviews, providing appropriate counseling based on circumstances.

  • Through counseling, determine if prevention or deferment of admission is possible with additional support.

  • Manage use of ACC surrender prevention support resources at the direction of supervisor.

Animal Pathway Planning (20%)

  • Collaborate with ACC partner organizations to provide support beyond what ACC can provide.

  • Collaborate with ACC adoption and New Hope departments to implement pathway planning, divert intake, or minimize length of stay for deferred intakes.

  • Perform preliminary behavior and medical assessments to be shared with appropriate departments for pathway planning.

Administrative (20%)

  • Check voicemail and email accounts, promptly responding to all inquiries for relinquishment.

  • Maintain surrender appointment schedule.

  • Keep supervisor informed of support resource supplies and needs.

  • Accurately record all information provided by animal owner or guardian regarding animal history, health, and behavior.

  • Accurately and completely enter admission and animal information utilizing Chameleon shelter software.

    Animal Care (10%)

  • Restrain, confine, handle animals, including those which are ill, injured, quarantined and challenging

  • Provide low stress handling when receiving incoming intake of animals

Qualifications

Ability to excel in a fast-paced, often high stress environment; treats animals and people with respect, considering all individuals as potential collaborators with something to offer; is able to be discreet and confidential in a variety of situations; is an expert communicator; is a people person and a team player; available to modify schedule and work location as needed to meet the needs of the organization, including with little notice; possesses a love of animals and is able to interact with them in a calm, non-threatening manner; bilingual preferred.

Education and Work Experience

This is an entry level position. While previous animal care experience is a plus, all that is required is a positive, compassionate attitude.

Work Environment

At ACC it's all hands-on deck. We work together as a team, which means you may be asked to help with tasks that involve working outside in all sorts of weather. As a busy animal shelter in one of the biggest cities in the world it can get noisy inside. Employees should have the ability to remain calm yet professional in stressful situations involving animals and/or members of the public. ACC houses hundreds of animals in its facilities at any given time and with that comes fur, odors and other airborne particles in abundance.

ACC offers many low-cost services to pets and people in need. This includes compassionate end-of-life services for people who cannot afford to go to a private veterinary office but still want to provide a professional and peaceful transition for their beloved pet.

Proof of COVID-19 vaccination is required. New hires must have one dose of a single-dose vaccine (J&J) or a first dose of a two-dose vaccine (Pfizer or Moderna) by their first day of employment. For Pfizer or Moderna, you must provide proof your second dose within one month of your start date. Reasonable accommodations will be considered.

Reports to: Admissions Supervisor

Overtime: This is a non-union position and is eligible for overtime.

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