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Alba Wheels Up International Freight Forwarding Team Leader in Valley Stream, New York

Job Description:

Responsible for delegating and overseeing the daily ocean or air import transactions. Provide and maintain effective customer service and satisfaction to clients. Assist with addressing employee’s concerns or any company violations with the Freight Forwarding Manager or Supervisor.


  • Delegate and assist with distributing workload amongst team members, and ensure that the work is completed accurately and efficiently

  • Cross train staff in air and ocean

  • Help create an onboarding manual for new hires

  • Suggest ways on which we can improve the department and help with the implementation and execution of new procedures

  • Create streamlined air or ocean freight forwarding processes and implement them into the everyday protocol for the team

  • Monitor respective team emails and ensure that they are being addressed in a timely manner

  • Follow-up on and address any issue that arise within the team

  • Bring shipment issues to the immediate attention of the Freight Supervisor or Manager

  • Setting up new clients with internal procedures, and ensure the clients are satisfied with our services

  • Working closely with Supervisor and management to grow the department

  • Assist with running the weekly staff meetings with department supervisor or management , and help to create agenda items

  • Be a role model for company policies and procedures, explain them to staff and report any infractions to the Freight Supervisor or Manager


  • Must have a High School diploma, an Associate degree or higher is preferred

  • A minimum of 7 years of freight forwarding experience in the ocean or air import department

  • Proficient in Windows and Microsoft Office Suite, especially with Excel

  • Experience working with Cargowise is a plus

  • Pro-active attitude and strong leadership skills

  • Excellent time management and multi-tasking skills

  • Extremely detailed oriented and well organized

  • Must be a team player and also be able to work independently

  • Strong communication skills (verbal and written)

  • Great customer service skills

  • Ability to work in a busy and fast paced environment

Alba Wheels Up International is an Equal Opportunity Employer